Overview
This Refund Policy outlines the circumstances under which SOLIDTRACK will provide refunds for the products and services purchased through our website.
Eligibility for Refunds
- If the service or product has not been delivered within the specified time.
- If the product received is significantly different from what was described at the point of purchase.
Requesting a Refund
To request a refund, please contact our customer support team within 30 days from the date of purchase at [email protected]. Include your order number and a detailed explanation of the issue.
Processing of Refunds
Once your request is approved, the refund will be processed to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Non-Refundable Items
Items that are custom-made or personalized are not eligible for refunds, unless there is a manufacturing defect or an error on our part.